List out the commitments you have by day. Using a calendar can help you visualize your commitments, and help you to begin to unclutter the hectic schedule that leaves you wondering where the time went.

Plan ahead as best you can, but always leave space for the unexpected. Life can only be planned to a point. When the unexpected happens, it’s important to give yourself the time needed to adjust.

Don’t procrastinate. Putting things off until the last minute not only creates stress, but also can disrupt a well maintained schedule when things don’t go as planned.

Stick to your schedule. Once you have a basic schedule for your day it is vital that you try to maintain it. By doing this, you can help to ensure you are able to complete each task without wondering moment to moment what you may have forgotten.

Don’t worry if you are not fashionable – stores are good with helping you put outfits together so you can look the part and feel the part. Or even if you are too bashful to ask for help – take a look at the mannequins they dress up. They usually have the whole ensemble, shoes and all – buy it and make it work for you.

Dressing for success gives you the “go after it” spirit. It gives you the confidence needed to say you can conquer the world – even if you know you can’t. From the right skirts and matching shirts – to a blazer and high heels to set it off — if you take your time and do it right — you will see that others will give you the respect you so deserve and everything else will just fall into place. Go ahead and dress for success!

When answering calls:
• Speak clearly into the phone
• Use a cheerful or professional voice
• Speak using your normal tone of voice
• Do not eat or drink on the phone
• Do not use slang, poor language or swear words over the phone
• Address the caller as Mr. or Ms. (last name).
• Listen to everything the caller has to say before responding. Repeat it back to the client for verification if needed.
• Don’t get an attitude when the caller is upset or irate. Instead be helpful and patient.
• Ask the caller if they want to be on hold before doing it. If a person is on hold don’t leave them on hold; check on them.
• Focus on the call. If you are interrupted let the interrupter them know that you’re on a call.

When making calls:
• Tell the recipient who you are
• Be discreet. Other people can hear the private conversation.
• When leaving a message keep it short and to the point.
• Apologize for dialing a wrong phone number.

Proper phone etiquette is important. Both parties will feel respected and acknowledged.